FAQs

Giving Day is a 24-hour online fundraising challenge where we call on our Queensland community to uplift Lifeline suicide prevention and support services in our own backyard. This year's Giving Day will take place on Thursday 30 May 2024.

Your gift will go towards Lifeline's crisis support and suicide prevention services run by 10 centres right here in Queensland.

Donations are being matched by generous donors and partners of Lifeline Queensland until the end of Giving Day, or until the funds they've dedicated are exhausted, whichever is sooner.

This means that if a partner has chosen to match up to $20,000 on Giving Day, donations made by people like you will be matched dollar for dollar until the $20,000 has been exhausted, or Giving Day has ended.

So, if for example, you make a gift of $100 on Giving Day and matching is available, Lifeline Queensland will receive an additional $100, doubling your support.

Donations are being matched by generous donors and partners of Lifeline Queensland until the end of Giving Day, or until the funds they've dedicated are exhausted, whichever is sooner.

Donations are being matched by generous donors and partners of Lifeline Queensland until the end of Giving Day, or until the funds they've dedicated are exhausted, whichever is sooner.

Lifeline Queensland fundraise in a range of ways that allow us to reach the greatest number of people, including individuals, families, organisations and local communities who want to help make their communities safe from suicide. We appreciate the money, time and heart anyone is able to give in support of our 24-hour crisis support and suicide prevention services.

We receive funds from:

• Extraordinary people – compassionate folks who choose to give a one-off donation when they can or include a gift in their Will, our Community Circle of monthly giving supporters, our community fundraising event participants, those who choose to shop in our stores, at our events or online, and those who sign up for training with us.
• corporate partners
• state and federal government
• trusts, foundations and grants

We fundraise:

• online (through emails, social media and our websites)
• over the phone
• by sending mail
• in our stores
• at events

If you’re ever unsure if a fundraiser is legitimate, give our Supporter Experience team a call on 1800 961 881 or email us at [email protected].

Yes, we do use telephone fundraising. This type of fundraising allows us to raise money in a cost-effective way, as well as engage in thousands of conversations with supporters of Lifeline Queensland.

This form of fundraising gives more people the opportunity to ask questions about our work and discuss the different ways in which they can support Lifeline’s services here in Queensland.

We will only call you if you’ve given us consent to do so. We do not take part in ‘cold’ calling. However, if you no longer wish to receive calls from us, are unsure whether a call you’ve received is legitimate or if you’re unhappy with any aspect of a call that you have received, please contact our Supporter Experience team on 1800 961 881 or at [email protected].

We work with a professional, ethical tele-fundraising agency called Clever Contacts. We are currently running a few telephone fundraising campaigns with Clever Contacts at this time.

Together, we ensure that:

• all fundraisers have intensive training and receive regular briefing sessions to ensure that they are working to best practice and to the charity’s guidelines set out by the ACNC and FIA.
• we regularly monitor and review all tele-fundraising calls to ensure we’re respecting and understanding the people we talk to.
• any agency we work with complies with the Australian Privacy Principles, as well other relevant State legislation, when dealing with your personal information.

Our professional tele-fundraisers are paid to fundraise on our behalf. However, 100% of all donations given in support of Lifeline Queensland are used to develop and run Lifeline’s vital support and suicide prevention services. Our fundraising costs are covered by UnitingCare services in Queensland that have fees associated with them, and investments like any other business.

Our fundraisers and our partners at Clever Contacts are required to follow rules set out by the Australian Charities and Not-for-profits Commission (ACNC) and are members of the Fundraising Institute of Australia. We want to make sure you feel informed and empowered with the way you choose to give and never feel pressured to give if you are unable to. We want everyone’s experience with Lifeline Queensland to be the best possible experience while we raise funds for life-saving services.

While we would love to see all technology used to make the world a better place, some people use technology to mirror charities - but who don’t have the charities important cause at heart. Lifeline Queensland is a registered Australian charity under UnitingCare Community as part of UnitingCare Queensland. We follow all fundraising and government legislation.

Our mail and email fundraising will always have the Lifeline brand on it, communicate with you from an official Lifeline Queensland email address such as [email protected], and direct you to our website – lifelineqld.org.au, fundraise.lifelineqld.org.au, walkthetalkforlifeline.org.au or lifelinegivingday.com.au – or one of its landing pages for more information or to donate. If you see, read or hear something that you think isn’t quite right and want to check it with us – we’d definitely like to know too – reach out to our Supporter Experience team on 1800 961 881 or [email protected].

Here at UnitingCare Queensland (although you may only know us as Lifeline Queensland), we know how much you value your privacy while looking for ways to support the mental health of your community. We want you to know that we give the same level of importance to protecting the personal information that you provide to us when donating, fundraising, shopping, volunteering and using our services and websites.

We know that reading a privacy policy isn’t the most thrilling or inspiring thing to do, but it is a very important document, which you can read over on our Privacy Policy page on our service website.

We love being able to communicate with you about the different ways you can support the mental health of your community but if you change your mind and no longer wish to receive communications from us, you can:

Follow the opt-out (sometimes also known as “manage subscription” or “unsubscribe”) instruction in the emails we send you.

If you have opted into receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out.

To update your communication preferences for all things donating and fundraising you can contact us at [email protected].

Lifeline Queensland is one of 17 members of a network providing vital Lifeline community-based programs and outreach initiatives across Australia.

In Queensland we deliver Lifeline's 13 11 14 Lifeline Crisis Support Line, available 24/7, through 10 Lifeline centres – providing confidential suicide prevention services with a non-judgmental and compassionate listening ear. We also offer text messages, and online chat services 24/7.

We also provide a range of other services in the community, such as Lifeline Community Recovery, with teams ready and able to provide face-to-face support following a natural disaster.

Our Lifeline Training services also help organisations, groups and individuals create mentally healthy workplaces and communities. And since young people often turn to their peers first in difficult times, we provide Peer Skills training on the skills, knowledge and strategies needed to give effective support in times of need.

If your hearts in it and you want to give back to your community, there are many ways you can get involved. Giving Day is about raising funds for suicide prevention and crisis support services – the reason for this day is to make sure Lifeline Queensland to be there for anyone who needs it. So if you're not in a position to give money directly, that's ok. You can still help us be there by fundraising your own way and encouraging others to donate, using social media to help spread the word about Giving Day, joining us as a volunteer Crisis Supporter or donating goods to your local Lifeline shop. If you can show generosity and share kindness, you have something to give!