lifelineqld.org.au
Behind every call, text, and online chat is a person facing some of their darkest moments—and a trained Crisis Supporter ready to listen. Your support helps make this critical connection possible.
The statistics below represent the work of our Queensland-based Crisis Support Centres between July 2024 and April this year—which your donations directly fund.
Calls answered through 13 11 14
That's over 11,600 calls each month—each one a lifeline to someone.
Text and online conversations
Meeting people where they are, when they need it most.
Calls answered though 13YARN
Culturally appropriate support for Aboriginal and Torres Strait Islander peoples.
Trained Crisis Supporters
Including 201 new trainees developing their skills to save lives.
Hours of support provided
That's 7.8 years of continuous human connection in 10 months.
Recent data from the Australian Bureau of Statistics revealed 3,214 lives were lost to suicide in 2023.
Behind this statistic are real people, families and communities forever changed.
Nationally, we’re witnessing unprecedented demand for crisis support, with financial distress emerging as a critical factor.
In 2024, Lifeline Australia has recorded some of its busiest days ever—with eight of the ten busiest days occurring last year alone.
More than 300 callers each day cite financial concerns as the root of their distress.
Through your support, we are there in these pivotal moments that rarely make headlines but change lives every day.
While crisis support is at the heart of our work, your contribution extends far beyond the phone lines and digital channels.
Your support creates a positive effect throughout Queensland communities:
Building local resilience: Each Crisis Supporter we train brings vital skills back to their family, workplace and community, creating networks of support that extend beyond our centres.
Breaking stigma: Through community education and outreach, we’re helping Queenslanders speak more openly about mental health challenges and seek help earlier.
Creating pathways to care: Our Crisis Supporters connect vulnerable individuals with appropriate local services, bridging critical gaps in the mental health system.
Preventing isolation: For many callers, particularly older Queenslanders, contact with Lifeline represents their only meaningful human connection that day.
Through your generosity, you’re not just funding a service—you’re strengthening communities across Queensland.
